Privacy Policy

Last updated: April 12, 2026

1. Introduction

Welcome to Digitermin. This Privacy Policy explains how we collect, use, store, transfer, and protect personal and business data when you use our website, platform, and billing features. We apply data minimization and process only what is necessary to provide and secure the service.

By creating an account, using the service, or completing payment, you acknowledge this policy and consent where required by applicable law.

2. What Data We Collect

Depending on your use of the service, we may process:

  • Contact information: Name, surname, email, phone number
  • Business information: Company name, type of business
  • Communication: Messages you send us through the contact form, support channels, or onboarding
  • Technical data: IP address, browser type, device, approximate location, and security logs

3. How We Use Your Data

We use your data for legitimate business operations, including:

  • Contact and communication: To respond to your questions, requests for information, or support
  • Service delivery: To provide you access to our platform and services
  • Billing and updates: To manage subscriptions, invoices, plan renewals, and service notices
  • Service improvement: To improve product quality, security, performance, and user experience
  • Optional marketing emails: With your consent, we may send educational content, product news, and relevant offers by email

We do not sell your personal data. Payment card data is processed by certified payment providers; Digitermin does not store full card numbers or card CVV/CVC values.

4. Legal Basis for Processing

We process your data based on:

  • Your consent: When you voluntarily provide your data through the contact form
  • Marketing opt-in: When you tick email updates on the contact form, we process your contact details for that newsletter and nurture sequence until you withdraw consent or unsubscribe
  • Contractual obligation: To provide you with requested services
  • Legitimate interest: To improve our services, prevent fraud, and secure the platform

5. Data Retention

We keep personal and business data only for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. When retention is no longer required, data is securely deleted or irreversibly anonymized.

Retention period: customer account, transaction, and support records are retained for the active contractual period and a reasonable post-termination period, unless longer storage is required by law.

6. Data Security

We apply technical and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

Encrypted communication (SSL/TLS)
Secure servers and databases
Role-based and limited data access
Security monitoring, incident response, and periodic audits

7. Your Rights

Subject to applicable law, you may have the right to:

Right to access: Request a copy of your personal data that we hold
Right to correction: Request correction of inaccurate or incomplete data
Right to deletion: Request deletion of your personal data ("right to be forgotten")
Right to restriction: Request restriction of processing of your data
Right to objection: Object to processing of your data
Right to portability: Request transfer of your data in a structured format

To exercise these rights, please contact us using the information below.

8. Cookies

Our website and platform use cookies and similar technologies to operate core functions, remember preferences, measure performance, and improve user experience. We currently use:

  • Essential cookies: Required for security, login/session handling, language choice, and core functionality
  • Analytics cookies: Used to understand aggregate usage and improve performance (subject to your consent where required)

You may manage cookie preferences via the cookie banner and browser settings. Blocking essential cookies can limit or break parts of the service.

9. Third-Party Services

We rely on vetted third-party providers to operate the service, including:

  • Hosting providers: For storing and delivering web content
  • Email and communication services: For notifications, support, and transactional messages
  • Email marketing platform: For subscriber lists, campaigns, automation, and unsubscribe handling (e.g. Brevo), only when you opt in
  • Analytics and payment services: For usage insights and secure subscription processing

These providers process data only under contractual and legal safeguards, only to the extent needed to perform services for us, and must implement appropriate security and confidentiality protections.

10. Children's Privacy

Our services are not intended for persons under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it deleted.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. The latest version date appears on this page. Where required, we will provide additional notice before material changes take effect.

12. Contact Information

If you have questions, requests, or complaints regarding privacy, cookies, billing data, or personal data processing, please contact us:

Email
info@digitermin.com
Location

Digitermin
Radovis, Macedonia

We respond within applicable legal timeframes and typically within 30 days.