Terms and Conditions

1.1. Service Description

Digitermin provides a complete solution for digital transformation of your business:

• Reservation and appointment software (SaaS): Complete platform for managing reservations, appointments, and scheduling
• Client management: CRM functionalities for tracking and managing client data
• Technical support: Continuous support for all platform users
• Customizations (by agreement): System customization according to your business needs

1.2. Contract Start and Duration

The service contract starts when you complete account registration and/or activate a paid subscription. Subscriptions renew automatically by billing cycle unless canceled before renewal. Custom projects, integrations, or enterprise deployments are governed by a separate written agreement.

1.3. Payment and Late Payment

Platform subscriptions are billed automatically through our payment provider using the payment method saved in your billing panel. Manual payments are not accepted for standard plans.

1.4. Prices and Changes

• •Listed prices apply to self-serve plans and are billed automatically through the platform billing panel. Any bank, card network, or provider-side fees are your responsibility.
• •Digitermin may update prices or plan limits with prior notice. Continued use after the effective date means acceptance of the updated pricing.

1.5. Client Obligations

By using our platform, the client agrees to:

• Use accurate and truthful data during registration and use
• Not enter illegal, offensive, or harmful content
• Not allow third parties to use the same account without prior consent
• Use the software in accordance with the laws of the Republic of North Macedonia

1.6. Provider Obligations (Digitermin)

Digitermin commits to:

• Provide a functional, secure, and operational platform
• Provide technical support for all users
• Store data according to legal regulations
• Not sell or share data with third parties

1.7. Limitation of Liability

• •Digitermin is not responsible for lost profits or indirect damages
• •Digitermin is not responsible for errors caused by the client or their employees
• •Digitermin does not guarantee 100% uptime, but strives for maximum system availability
• •Digitermin is not responsible for misuse by client employees

1.9. Support

1.10. Intellectual Property

The system, design, source code, user interface, and all functions are the exclusive property of Digitermin.

1.11. Cancellation and Termination

Digitermin may suspend or terminate access in the following cases:

• Repeated failed payments or non-payment over 14 days
• Violation of law, these Terms, or third-party provider rules
• Fraud, chargeback abuse, security incidents, or platform misuse

2.1. What Data Digitermin Collects

Digitermin collects and processes only the data needed to provide, secure, and improve the service, including:

2.2. Legal Basis for Processing

• Your consent: When you voluntarily provide your data
• Contractual obligation: To fulfill agreed services
• Legitimate interest: To improve our services
• Legal obligation: When legally required

2.3. How Digitermin Uses Data

2.4. Sharing with Third Parties

Data may be shared only when necessary with:

• •Hosting, infrastructure, and communication providers (to operate the service)
• •Payment processors and financial partners (to process recurring subscriptions securely)
• •Authorities, auditors, or advisors when legally required or to protect legal rights

2.5. Data Retention

Account and service data is retained for the active contractual period and a defined post-termination window needed for support, accounting, fraud prevention, and legal compliance. At the end of that window, data is deleted or anonymized unless longer retention is legally required.

2.6. Your Rights

3.2. No Delay Without Reason

If the client does not deliver materials, texts, or data on time, deadlines are automatically extended and Digitermin is not responsible for the delay.

3.3. Suspension for Non-Payment

3.4. Prohibition of Harmful Activities

The client may not:

• Hack or breach the system
• Manipulate data in an unauthorized manner
• Use the system for illegal activities

3.5. Limited Warranty

Digitermin does not guarantee that the system will be 100% error-free, but commits to fixing all reported errors within a reasonable timeframe.

3.6. Prohibition of Public Defamation

The user agrees to first contact support to resolve any issues before publicly posting information that may harm the service's reputation, unless within legally permitted freedom of expression.